Cancel sent programs

If schedules change, if a client/athlete picks up an injury, or if you realise you made a mistake when scheduling a program, you can also cancel sent programs to remove the workouts and content from your clients’/athletes’ schedules – as long as the workouts have not been completed yet. Once a workout has been completed by the client/athlete it cannot be canceled.

If you sent the program to multiple clients/athletes, you can cancel it for all of them in one go, or you can cancel it for an individual.

Cancel a program for all clients/athletes

If you have scheduled a program for a group of clients and athletes, please follow these steps to cancel it for all of them:

1. On the menu click Programs > Sent programs – here you’ll see a list of all your scheduled programs by the start date
2. Find the program you want to cancel and click the menu (three dots) on the right-hand side of the list on that row
3. On the menu click Cancel
4. Then click Cancel program to confirm

This will cancel all Incomplete workouts and all content from that program for all of the clients/athletes it was scheduled for.

NOTE: Completed workouts cannot be canceled.

Cancel a workout for an individual

To cancel a program for an individual client/athlete please follow these steps:

1. On the menu click Programs > Sent programs – here you’ll see a list of all your scheduled programs by the start date
2. Find the program you want to cancel and click the program name to see the clients/athletes it was sent to
3. Find the client/athlete you want to cancel the program for and click the menu (three dots) on the right-hand side of the list on that row
4. On the menu click Cancel
5. Then click Cancel program to confirm

This will cancel all Incomplete workouts and all content from that program for that client/athlete.